Privacy Policy
Your privacy is important to us. This Privacy Policy explains how pFrame ("we", "us", or "our") collects, uses, and protects your information when you use our AI-powered product photography service.
Overview
pFrame is committed to protecting your privacy and ensuring you have a positive experience on our platform. This policy applies to all information collected through our website, application, and services.
We are compliant with GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act) requirements to ensure your data rights are protected globally.
Information We Collect
Information You Provide
- •Account Information: Email address, name, and authentication credentials when you create an account
- •Product Images: Photos you upload for AI processing and enhancement
- •Generated Content: AI-generated product photos created through our service
- •Payment Information: Billing details processed securely through Stripe (we do not store credit card numbers)
- •Communication Data: Messages, feedback, and support requests you send to us
Information Collected Automatically
- •Usage Data: How you interact with our service, features used, and generation history
- •Device Information: Browser type, operating system, device identifiers
- •Log Data: IP addresses, access times, pages viewed, and referring URLs
- •Cookies: Session cookies, preference cookies, and analytics cookies (with consent)
How We Use Your Information
Service Provision
Process your product images, generate AI-enhanced photos, manage your account, and provide customer support.
Service Improvement
Analyze usage patterns to improve our AI models, user experience, and develop new features.
Communication
Send service updates, respond to inquiries, provide technical notices, and share promotional offers (with consent).
Promotional Use of Generated Images
With your consent (which you can provide or revoke at any time in your account settings), we may use your AI-generated images for:
- • Showcasing our service capabilities on our website and marketing materials
- • Creating case studies and success stories (with optional attribution)
- • Demonstrating AI quality improvements and feature updates
You can opt-out of promotional use at any time through your account settings, and we will remove your images from future marketing materials.
Legal Compliance
Comply with legal obligations, respond to legal requests, and protect rights and safety.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information.
Your data is only shared in the following circumstances:
- ✓Service Providers: Trusted third parties who assist in operating our service (Supabase for data storage, Stripe for payments, AI model providers for image processing)
- ✓Legal Requirements: When required by law, court order, or governmental request
- ✓Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice)
- ✓Consent: With your explicit consent for specific purposes
Data Security and Retention
Security Measures
We implement industry-standard security measures to protect your data:
- End-to-end encryption for data transmission
- Secure cloud storage with access controls
- Regular security audits and monitoring
- Employee access restrictions and training
Data Retention
- Uploaded Images: Deleted 30 days after generation completion
- Generated Images: Retained until you delete them or close your account
- Account Data: Retained for the duration of your account plus 90 days
- Usage Analytics: Anonymized and retained for up to 2 years
- Legal Records: Retained as required by law
Your Rights and Choices
GDPR Rights (EU Users)
- • Right to access your data
- • Right to rectification
- • Right to erasure ("right to be forgotten")
- • Right to restrict processing
- • Right to data portability
- • Right to object to processing
- • Rights related to automated decision-making
CCPA Rights (California Users)
- • Right to know what information is collected
- • Right to delete personal information
- • Right to opt-out of sale (we don't sell data)
- • Right to non-discrimination
- • Right to correct inaccurate information
- • Right to limit use of sensitive data
How to Exercise Your Rights
You can exercise your privacy rights through:
- →Account Settings: Access, update, or delete your data
- →Email Request: Contact privacy@pframe.ai for assistance
- →Data Export: Download your data in machine-readable format
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer: For GDPR-related inquiries, you may contact our DPO at dpo@pframe.ai
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
For significant changes, we will provide additional notice through email or a prominent notice on our service.
Children's Privacy
Our service is not intended for children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.